Terms and Conditions

1. Administrator, Provider and scope

TETOVÁNÍ s.r.o. operates the Tattoo Bar brand, booking system and administrative facilities, and provides independent tattoo artists with the conditions needed to provide their services (the “Administrator”). The Administrator is not the provider of the tattooing service itself.

The provider of the tattooing service itself, and the party to the tattooing-service contract, is the particular independent tattoo artist identified in the individual proposal of booking terms and the booking confirmation (the “Provider”). The Provider supplies the tattooing service in their own name, for their own account and responsibility, and under their own trade licence.

The individual proposal of booking terms and the booking confirmation always state the Provider's name or business name, Company ID (IČO), registered office, contact details and address for making a complaint. A tattooing-service contract cannot be concluded without complete identification of the particular Provider.

The Administrator's initial receipt of an enquiry, forwarding of contact details and organisational coordination are not separately paid services. A professional consultation and the preparation of an individual tattoo-related proposal are services performed by the selected Provider and are included in the price of the tattooing service unless, before the contract is concluded, their separate price, scope and withdrawal rules are agreed expressly, specifically and in text form.

Each Provider uses the same wording of these terms and enters into a separate counterpart of the framework agreement and written power of attorney with the Administrator. On that basis, the Administrator may act exclusively in the name and for the account of the identified Provider to negotiate and conclude contracts; confirm, change and cancel bookings; accept and settle deposits; provide pre-contract information; and receive withdrawals, complaints and other notices from the customer. The Administrator does not act on behalf of the customer. Before first use for a particular Provider, the signed documents and their scope must be verified.

The Administrator is responsible for its own administration and payments it is authorised to receive. The Provider is responsible for the professional and safe performance of the tattooing service and for rights arising from defective performance of that service.

These common booking, operational, hygiene and consumer terms become part of the particular Provider's contract if the Provider has accepted their exact version in the framework agreement and the customer had an opportunity to read them before concluding the contract. The exact version will be supplied to the customer again on a durable medium after the contract is concluded. An individual agreement takes precedence, but it must not restrict the customer's mandatory consumer rights.

Where the customer is a consumer, mandatory consumer-protection rules also apply. These terms do not exclude or restrict any statutory consumer right.

2. Enquiry, offer and formation of the contract

Submitting a web form, a pre-filled WhatsApp message or another enquiry is not an order that creates an obligation to pay and does not confirm an appointment. An automated message only confirms receipt of the enquiry.

Before a contract is concluded, the tattoo artist approached may decline the project or not confirm the booking, particularly if it does not match their professional specialism, capacity or requirements for safe, high-quality performance. Such a decision must not be discriminatory or contrary to any other mandatory law. Once a contract has been formed, the service cannot be refused arbitrarily; only the objective grounds stated in section 5 and the consequences laid down by law or validly agreed apply.

Before the contract is concluded, the Administrator, acting on behalf of the Provider, will clearly give the customer all information required by Sections 1811 and 1820(1) of the Czech Civil Code, including in particular the Provider's complete identity, the type and scope of the service, its date and place, the total price or the method used to calculate it, the amount and due date of the deposit, the balance, payment channels, the 72-hour rule, the duration and termination of the contract, the complaints and ADR procedure, the right of withdrawal, the model withdrawal form and the exact version of these terms.

In an in-person discussion or a telephone call initiated by the customer, an oral contract is formed only after the customer has demonstrably received, or has been given in a clear manner, all information under the preceding paragraph, the exact wording of these terms and the model withdrawal form, and at the moment when the Administrator, after summarising them, expressly confirms the booking on behalf of the Provider and the customer expresses agreement. If the Administrator initiates the call, the customer's oral agreement does not conclude the contract; the Administrator will send the offer in text form and the contract is formed only when the customer gives electronic consent or signs it. Through the website, email or chat, the contract is formed electronically when the Administrator confirms it on behalf of the Provider in the manner required by law.

The enquiry itself, an automated response, receipt of a deposit or a unilateral entry in the internal calendar does not create a contract. The internal record only documents declarations of intent that have already been made. Without undue delay, and no later than before the service begins, the Administrator will send the customer, by email or another durable medium, confirmation of the contract, the Provider's complete identity, all agreed details and all mandatory pre-contract information not already provided on a durable medium, the withdrawal information and form, and the exact version of the terms applicable when the contract was concluded; a mere changeable link to a website is not sufficient. A later change to the terms does not alter a contract already concluded.

A message concerning a gift voucher is only a non-binding enquiry. The sale of a gift voucher is not governed by these terms, and no voucher contract is formed until the customer has first received a separate offer identifying the issuer and stating the price, payment terms, validity period and rules of use.

3. Price, change of scope and deposit

The price of the tattooing service is the price of the Provider's service. The final price, including all taxes, charges and other mandatory payments, is agreed before the contract is concluded. If, because of the individual nature of the project, it cannot reasonably be determined in advance, the Provider will state in the Proposal the calculation method or an estimate and the principal factors affecting the price.

If it becomes apparent that the original estimate will need to be substantially exceeded, the Administrator, acting on behalf of the Provider, will notify the customer of the reason and a new estimate without undue delay. The Provider will carry out work beyond the agreed scope only after the customer has consented.

The amount and due date of the deposit are agreed before the contract is concluded. The deposit is a part-payment of the price due to the Provider, is credited towards the final price when the service is properly provided, and is neither earnest money nor income of the Administrator.

The Administrator accepts the deposit by bank transfer to the identified collection account, or in cash at the studio, exclusively in the name and for the account of the Provider under the Provider's written power of attorney. Once the money is credited to the identified account or accepted by an authorised person, the customer's debt to the Provider is discharged to the extent of the deposit. The confirmation will identify the Provider as creditor and the Administrator as authorised recipient. The Administrator maintains separate records by Provider and booking and will account for, apply or refund the deposit only in accordance with the power of attorney, the contract and these terms.

The customer will pay the remainder of the price directly to the Provider by bank transfer to the Provider's account or in cash to the Provider at the studio at the time communicated before the contract is concluded. The Provider will issue the receipt for the service; the Administrator may only prepare it administratively in the Provider's name. No additional payment above the agreed price or the communicated calculation method may be charged without the customer's prior express consent.

4. Rescheduling, cancellation and failure to attend

The 72-hour period is counted backwards from the currently confirmed start of the appointment. Notice is timely if it reaches the Administrator via the contact details stated in the confirmation no later than 72 hours before the appointment; delivery to the Administrator has the effect of delivery to the Provider.

If timely notice is given, the customer is entitled to reschedule once without charge with the same Provider, and the entire deposit is transferred to the replacement appointment confirmed in writing. If the customer does not choose to reschedule, the deposit will be refunded within 14 days; only the price of performance that was agreed separately, in advance and specifically, and has actually already been supplied, may be deducted. After one rescheduling, there is no right to another free rescheduling unless the Provider agrees in writing.

If notice reaches the Administrator less than 72 hours before the appointment, or the customer fails to attend without giving notice, the Provider becomes entitled to a contractual penalty equal to the agreed deposit, and the deposit is applied towards that penalty. The amount must be communicated to the customer before the contract is concluded and must not be disproportionate to the value of the capacity reserved and the individual preparation; any disproportionate excess will be refunded. The penalty does not apply in the event of statutory withdrawal, a reason attributable to the Provider or the Administrator, or an exceptional, unforeseeable and insurmountable obstacle notified in time.

If the Provider cancels an appointment less than 72 hours before it is due to begin without an objectively serious reason and the customer does not accept a replacement appointment, the Provider will refund the deposit and pay the customer a contractual penalty in the same amount. Where there is an objective obstacle, the customer always has the choice between a replacement appointment and a refund of the entire deposit within 14 days. A different tattoo artist may be substituted only with the customer's express consent.

Late arrival does not extend the agreed time. If the service cannot be performed safely and to the required quality because of the delay, the cancellation rule applies only if the customer was clearly informed of that consequence in advance and the consequence is proportionate. The customer's statutory rights remain unaffected.

5. Age, informed consent and safety

Tattooing is not provided to anyone under 16. For a person aged 16 or 17, an adult legal representative concludes the contract as the customer and the minor is the recipient of the service. Separate written informed consent from the minor and from all persons exercising parental responsibility is required before the procedure; where only one person exercises parental responsibility, they must provide evidence of that fact.

At least one legal representative must be present in person for the explanation and signing. The minor and the representative present must prove their identity and authority; the consent of a representative who is not present must be capable of reliable verification. Neither the booking nor the contract replaces consent to interference with bodily integrity. If the representatives disagree, the consents cannot be verified, or the minor objects to or withdraws consent to the procedure, the procedure will not be carried out.

Before the procedure, the customer will receive clear information about the nature and permanence of the procedure, the expected result, known risks and aftercare, and will give written informed consent. Consent may be withdrawn at any time and in any form, and the Provider will stop the procedure. Withdrawal of consent to interference with bodily integrity is not itself a breach of duty or grounds for a contractual penalty. The Provider may settle only the price of performance already properly supplied that was agreed separately, in advance and specifically, and necessary, demonstrable and legally permissible costs; otherwise the unused part of the deposit will be refunded.

Health data must not be sent through the web form or in an ordinary message. The declaration needed for safe performance is completed in person at the studio.

The Provider will not carry out the procedure on diseased skin, a mole, a mucous membrane or any other area where it cannot be performed safely and professionally. After the contract has been concluded, the Provider may refuse, interrupt or postpone the service only for an objective, proportionate and non-discriminatory reason, including in particular missing or withdrawn consent, unmet conditions for minors, intoxication, a hygiene or safety risk, a legal impediment, a substantially changed brief, aggressive behaviour or failure to provide necessary cooperation. If the reason is not caused by the customer's breach of duty and is not withdrawal of consent to interference with bodily integrity, the customer is entitled to a new appointment or a refund of the entire deposit. If that consent is withdrawn, no contractual penalty applies and only amounts settled under the preceding paragraph may be deducted from the deposit being refunded; in other cases, any penalty is assessed separately under section 4.

6. Defects, corrections and complaints

The Provider is responsible for ensuring that the tattooing service conforms to the individual agreement and is performed with professional care. Statutory rights arising from defective performance cannot be restricted by these terms. A voluntary check, correction or paid touch-up is not a substitute for a complaint and does not constitute a guarantee of quality.

A complaint may be made free of charge directly to the Provider at the address and contact details stated in the confirmation, or through the Administrator in person at the studio or by email to info@tattoobar.cz. The Administrator accepts it on behalf of the Provider under the power of attorney; when it reaches the Administrator, it is treated as having reached the Provider.

On behalf of the Provider, the Administrator will issue written confirmation stating the date on which the complaint was made, its content, the remedy requested and the customer's contact details. The Provider decides how the complaint will be resolved and is responsible for handling it properly. The complaint, including rectification of the defect, will be handled and the customer notified without undue delay, and no later than 30 days after it is made, unless the parties expressly agree a longer period. Once it has been handled, confirmation will be issued of the date and manner of handling, the rectification carried out and its duration, or written reasons for rejecting the complaint.

The customer will provide reasonable cooperation for the assessment, including allowing an inspection after an appropriate healing period. The natural course of healing or an individual's bodily reaction does not in itself rule out a defect. Failure to follow instructions that were demonstrably supplied may be taken into account only to the extent that it had a causal effect on the condition complained of.

Depending on the nature of the defect, the customer may exercise statutory rights against the Provider, including in particular proper rectification of the defect, a reasonable price reduction or withdrawal from the contract where the statutory conditions are met. The Administrator is separately responsible for defects in its own administrative performance.

7. Distance contract, off-premises contract and withdrawal

If a consumer concludes a contract with the Provider exclusively by means of distance communication or away from the Provider's business premises, the consumer may withdraw from it without giving a reason within 14 days of the date on which it was concluded. Withdrawal may be delivered directly to the Provider or through the Administrator at info@tattoobar.cz or at its registered-office address; delivery to the Administrator is treated as delivery to the Provider. The consumer may, but does not have to, use the model form below.

Where the contract was concluded away from business premises during an unsolicited visit by a trader to the consumer's home or during an excursion organised by a trader for the purpose or with the effect of promoting and selling goods or providing services, the withdrawal period is 30 days from the date on which the contract was concluded.

The Provider will return money received without undue delay and no later than 14 days after withdrawal, using the same means by which it was received unless the parties agree another means at no additional cost. The Administrator may make the refund in the name and for the account of the Provider within the scope of the written power of attorney.

A professional consultation or preparation of a design included in the price also constitutes commencement of performance. If the Provider is to begin any performance before the applicable 14-day or 30-day withdrawal period has expired, they will do so only at the consumer's separate, express and demonstrable request; for a contract concluded away from business premises, the request must be made on a durable medium. The request and information supplied will be retained and included in the contract confirmation. If the consumer withdraws after performance has begun at their express request, the consumer will pay a proportionate part of the price for performance supplied up to the time of withdrawal. The right of withdrawal expires only once the service has been fully supplied, provided performance began with prior express consent and the consumer was informed in advance that full supply would cause the right to expire.

The 72-hour rule must not restrict or penalise the statutory right of withdrawal. A contract concluded in person at the studio does not carry a general right to withdraw without giving a reason within 14 days.

8. Gift vouchers

A message sent through the website or WhatsApp is only a non-binding enquiry. These terms do not govern the sale of gift vouchers and do not themselves constitute an offer, acceptance of payment or a voucher contract. Any voucher offer must identify in advance the issuer, contracting party, participating Providers, price, payment terms and the person authorised to confirm its use.

Before any contract is concluded, the customer must receive in text form the exact identity of the issuer and contracting party, the scope of the voucher's use, participating providers, its value and validity period, the payment recipient, record-keeping and settlement rules, the conditions governing any balance, refund, transfer and extension, and the relevant tax information. These terms do not predetermine any of those matters.

A booking confirmed in writing before the end of the voucher's validity period is considered timely redemption; the service appointment itself may take place later. This rule does not itself determine who is authorised to send the confirmation or whom that confirmation binds.

The customer's statutory rights remain unaffected. Rules for payment, settlement, any balance, refund, transfer and extension must be stated in separate terms for the particular voucher offer before it is purchased.

9. Personal data and photographs

The Administrator processes personal data in particular to handle the enquiry, administer the booking and manage payments it is authorised to receive. The particular Provider processes the data needed to conclude and perform the tattooing-service contract, provide the service safely, handle a complaint and meet the Provider's own legal obligations. The exact roles, purposes, legal bases, recipients and retention periods are described in the Privacy Policy given to the customer before the data is obtained.

Health data must not be sent through the web form or in an ordinary electronic message. The declaration required for the safe provision of the service is completed in person and handled only by the person identified in the Privacy Policy.

Taking or publishing a photograph for promotional purposes requires separate, specific and revocable consent covering the identified photographs and communication channels. Refusing consent for marketing or photography does not affect provision of the service ordered.

10. Complaints, ADR, governing law and effective date

Questions or complaints may be sent to info@tattoobar.cz. The Administrator will forward them to the correct contracting party and handle the administrative communication.

A consumer dispute arising from a tattooing-service contract is resolved between the consumer and the Provider identified in the Proposal. A dispute concerning the Administrator's own administrative obligations is resolved between the consumer and the Administrator. If the dispute cannot be resolved by agreement, the consumer may submit an application for alternative dispute resolution to:

If a dispute cannot be resolved directly, the Provider, or the Administrator acting on the Provider's behalf, will provide the consumer with information about the relevant ADR body in paper form or on another durable medium.

The contract is governed by the law of the Czech Republic. This choice does not deprive the consumer of the protection afforded by mandatory provisions of the law applicable in the absence of that choice. The language version delivered to the customer and in which the contract was concluded is decisive for the contract.

These terms take effect on 9 August 2026. They apply to a particular Provider only if the Provider has accepted them in writing and the Administrator incorporated them into the offer before the contract was concluded or made an unambiguous reference to them in the offer; the customer then receives the exact wording applicable when the contract was concluded on a durable medium.